At HendamWorld, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy explains the conditions under which we accept refunds and returns.

1. Returns

You have 3 days to return an item from the date you received it. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required.

Certain items may be exempt from being returned, such as perishable goods, custom products, or digital downloads. [List any non-returnable items if applicable.]

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, the refund will be processed, and the credit will be applied to your original payment method within [number] days.

3. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Your Email].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Email] to arrange the exchange.

5. Shipping Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.