At HendamWorld, we want you to be completely satisfied with your purchase. If you are not happy with your item for any reason, we are here to assist with returns and exchanges. Please read our return policy below.

1. Eligibility for Returns

You have [number] days from the date of delivery to return an item. To be eligible for a return:

• The item must be unused, in the same condition that you received it.
• The item must be in its original packaging, with all tags, manuals, and accessories included.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Custom-made or personalized products
• Downloadable software or digital products
• Items marked as “Final Sale”

[Add any other non-returnable items relevant to your business.]

3. Return Process

To initiate a return, please follow these steps:

• Contact us at [Your Email] or [Your Phone Number] with your order details and reason for return.
• We will provide you with a return authorization and instructions on how to send back your item.
• Ship the item back to us at your expense unless the return is due to an error on our part (e.g., wrong or defective item).

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within [number] days.
• Shipping costs are non-refundable, and any return shipping costs will be deducted from your refund unless otherwise specified.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Email]. We will guide you through the exchange process.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

• Check with your bank or credit card provider, as it may take some time for the refund to post.